AI Redefines 'Best Experience' As The One Where You Buy More
Artificial intelligence, it appears, is finally ready to deliver on its true promise: making us buy more things. The elusive 'next best customer experience,' long thought to involve genuine human satisfaction or perhaps a pleasant lack of immediate marketing, has been thrillingly redefined by corporate strategists as the state of being maximally pliable to purchase prompts.
Gone are the days when a positive interaction might simply mean a problem solved or a question answered without an immediate sales pitch. Now, through the discerning algorithms of generative AI, companies are poised to deliver 'value' by ensuring your digital journey culminates in heightened 'conversion, retention, and upselling.' It’s a truly symbiotic relationship: they get your money, and you, the customer, get the invaluable experience of having been efficiently monetized.
Indeed, the future of customer experience looks remarkably like a hyper-efficient funnel, where every click, every sigh, every moment of hesitation is analyzed by sophisticated artificial intelligence to nudge you towards the 'best' possible outcome – for their quarterly reports. It’s comforting to know that our digital overlords truly understand what makes us happy: spending more.
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Staff Writer
